I am having difficulty verifying my identity to upgrade my ChildSupport account even though I entered all of the required
information. What is the problem?
Answer:
Even though you entered all of the required information, it is possible the information you entered does not match the information on file in the Michigan Child Support Enforcement System (MiCSES) database. Possible problems preventing you from completing the Sign Up process are as follows:
- Social Security Number - The number entered may not be the number on file in MiCSES, or you may have entered it incorrectly.
- First Name and Last Name - The name you entered does not match the name in the MiCSES database due to variations in spelling or a name change. Possible solutions may be to remove a hyphen and/or an apostrophe. Do not enter your nickname; enter your name exactly as it appears on your case records.
- Date of Birth - The date entered may not be the date on file in MiCSES, or you may have entered it incorrectly.
- IV-D Case Number - You may be required to enter your IV-D case number. If you cannot locate then you will need to contact your FOC to obtain the number. Local FOC office contact information is available here: View Contact Information for all FOC counties.
If you believe the information you entered is correct but you are still receiving error messages and cannot complete the Sign Up process, contact your Friend of the Court office to determine if the information in MiCSES matches the information you entered.